Returns & Exchanges
We accept returns within 10 days after receiving your order.
For your convenience we offer pre-paid UPS return labels with each domestic order. If you choose to use the provided label there will be a $10 return fee deducted from your refund.
Packages returned using your own label and preferred mail courier will not be subject to the $10 return shipping fee. Please be sure to keep a record of your return tracking information.
If you are asked to provide an RA number it is the same as your Invoice number.
Refunds will be applied to your original method of payment for full priced merchandise only.
You will receive a refund confirmation via email once the return is processed and all funds will be processed within 5-10 business days.
If you have any questions regarding returning items you've ordered from us online, please contact us via email or phone and we will guide you through the process!
Return Guide How-To:
- Check the appropriate box next to the item you wish to return/exchange on your original invoice.
- Include the item(s) in the box with the invoice.
- Seal your package, and drop it off at your nearest UPS/Courier location.
Your RA number is the same as your Invoice number, so if necessary you can write it anywhere on your label.
Ship it back to the below address within 10 days of receiving your order:
Madison Los Angeles Web
8483 Melrose Ave
West Hollywood, Ca 90069
Your order may not be refunded immediately the day it is delivered. Please allow 5-10 business days for processing. We do not refund shipping charges.
All sale items, special orders, and accessories including belts, handbags, jewelry, scarves, sunglasses, swimwear and hats are FINAL and not eligible for a refund.
Full priced items purchased using a promo code or during a flash sale are eligible for exchange or credit voucher only.
What you can return:
We only accept returns for regular priced merchandise in its original condition with all tags attached.
We reserve the right to refuse a refund request if for any reason the returned item(s) do not comply with our policy.
What you can't return:
Items with missing tags that have been washed, worn, are covered in animal hair, or exposed to smoke will not be accepted.
All sale items and special orders are final sale. No exceptions.
All accessories including belts, jewelry, scarves, sunglasses, scarves, and hats are not eligible for a refund. The no-refund policy also applies to all apothecary items, intimates, and swimwear.
For shoe returns: if the original shoe box is missing or returned to us damaged we cannot issue a refund.
Please follow our return instructions if you would like to make an exchange. You can notify us via phone or email if you would like to exchange the original item for something else. We will confirm that the item you wish to exchange is available and place it on hold until we receive the item you are returning.
You can only exchange your order once. If you wish to return an exchanged item you will be refunded in store credit.
In Store Exchanges/Returns: You may return or exchange online merchandise at any of one of our 3 storefront locations. Please be aware that the store cannot refund you at the time you drop off your order. All online returns are processed separately.
Contact us if you have any questions at: firstname.lastname@example.org