Returns & Exchanges
Effective August 1st, 2018
Merchandise may be returned for exchange or store credit within 10 days.
We provide a prepaid label with every domestic order eligible for returns. Simply attach the label, include your original invoice, seal your package, and drop it off at your nearest UPS location.
*Any orders placed before August 1st will still be eligible for a regular refund*
Please contact us for international returns.
Refunds will be applied as store credit ONLY. You will receive a refund confirmation via email once the return is processed and all funds will be processed directly into your customer account.
If you have any questions regarding returning items you've ordered from us online, please contact us via email or phone and we will guide you through the process!
Exchanges and Store Credit
Your order is eligible for exchange within 10 business days after your package has been delivered.
All exchanges require customer service approval by emailing us at email@example.com.
Your order may not be refunded the day it is delivered. Please allow 1-2 business days for processing. We do not refund shipping charges.
All sale items, special orders, and accessories including belts, handbags, jewelry, scarves, sunglasses, swimwear and hats are FINAL and not eligible for a refund.
What you can return:
We only accept returns for regular priced merchandise in its original condition with all tags attached. We reserve the right to refuse a refund request if for any reason the returned item(s) do not comply with our policy.
What you can't return:
Items with missing tags that have been washed, worn, are covered in animal hair, or exposed to smoke will not be accepted.
All sale items and special orders are final sale. No exceptions.
All accessories including belts, handbags, jewelry, scarves, sunglasses, scarves, belts and hats are not eligible for a refund. The no-refund policy also applies to all apothecary items, intimates, and swimwear.
For shoe returns: if the original shoe box is missing or returned to us damaged we cannot issue a refund.
Please follow our return instructions if you would like to make an exchange. You can notify us via phone or email if you would like to exchange the original item for something else. We will confirm that the item you wish to exchange is available and place it on hold until we receive the item you are returning.
You can only exchange your order once. If you wish to return an exchanged item you will be refunded in store credit.
In Store Exchanges/Returns: You may return or exchange online merchandise at any of one of our 3 storefront locations. Please be aware that the store cannot refund you at the time you drop off your order. All online returns are processed separately.