Customs policies vary based on the country. Any import duties are charged once the order reaches its destination country, and must be paid by the recipient of the order. Madison Los Angeles is not responsible for any duty, tax, or freight charges billed by the destination country as these are government implemented taxes that we cannot control.
Please notify customer service if you decide you do not want to accept your order. If your order is refused upon receipt, you will be responsible for all associated fees and shipping costs.
UPS ground shipping generally takes 1-2 business days. We cannot guarantee this arrival time so please select one of our expedited shipping methods if necessary.
Please allow 1-2 business days for us to process your order. Once the order is processed, items are usually shipped the same or following business day. The order arrival date is not based on the time your order is placed, but the date your order is shipped.
The approximate transit time for ground orders is 2 days, with the exception of rural areas which may take up to 3 days. Please note that while UPS is normally fast and accurate, ground shipping does not guarantee an exact arrival date. If you would like to guarantee the arrival time, we encourage you to select one of our expedited shipping options for an additional charge at checkout.
UPS delivers during normal business hours and may require a signature upon receipt. If no one will be at your residence during the day consider having your order delivered to a work address rather than a home address.
All orders over $1,000 will require a signature.
*We do not ship to P.O. Boxes.
You can estimate shipping costs at checkout as long as there is one or more items in your cart. Otherwise, all charges will be calculated automatically at checkout when your delivery address and preferred method of shipping is chosen.
We do not ship on weekends or holidays. Orders placed after 12pm PST Friday may not be processed until 10am PST the following Monday.
Once your order has shipped, you should receive an email confirmation with your UPS tracking number. Please remember to check your SPAM and junk mail if you do not receive your order confirmation. Registered users may also log in to view their order history and tracking information on the account page.
We aim to meet the estimated delivery times, however during busy periods (including sale and holidays) orders may take a little longer to ship. We cannot be held liable for any packages that are lost or stolen. Please contact UPS customer service directly via www.ups.com or by calling 1-800-PICK-UPS.
Returns & Exchanges
All returns must be mailed back to us within 7 business days of receiving your order.
Simply log into your Madison account, or click the "Start a Return" button below to generate a return label. Print and attach the label, include your original invoice, seal your package, and drop it off at your nearest UPS location.
If you choose to return your order, please note that we deduct a flat rate restocking fee of $10 from your refund.
Any orders received after the allotted return window will be subject to store credit only.
Please contact us for international returns as they do not include a prepaid return label.
Refunds will be applied to the original method of payment used at checkout. You will receive a refund confirmation via email once the return is processed.
If you have any questions regarding returning items you've ordered from us online, please contact us via email, phone or chat and we will guide you through the process!
Exchanges and Store Credit
Your order is eligible for exchange within 7 business days after your package has been delivered.
All exchanges require customer service approval by emailing us at email@example.com.
Returns may take up to 7 business days to process (excluding weekends and holidays). Depending on the form of payment it can take up to 10 business days for your bank to refund your account. We do not refund shipping charges. Our return policy applies to online purchases only.
For individual store return policies please contact them directly.
All sale items, special orders, and accessories including belts, handbags, jewelry, scarves, sunglasses, swimwear and hats are FINAL and not eligible for a refund.
What you can return:
We only accept returns for regular priced merchandise in its original condition with all tags attached. We reserve the right to refuse a refund request if for any reason the returned item(s) do not comply with our policy.
What you can't return:
Items with missing tags that have been washed, worn, are covered in animal hair, or exposed to smoke will not be accepted.
All sale items and special orders are final sale. No exceptions.
All accessories including belts, handbags, jewelry, scarves, sunglasses, scarves, belts and hats are not eligible for a refund. The no-refund policy also applies to all apothecary items, intimates, and swimwear.
For shoe returns: if the original shoe box is missing or returned to us damaged we cannot issue a refund.
Please follow our return instructions if you would like to make an exchange. You can notify us via phone or email if you would like to exchange the original item for something else. We will confirm that the item you wish to exchange is available and place it on hold until we receive the item you are returning.
You can only exchange your order once. If you wish to return an exchanged item you will be refunded in store credit.
In Store Exchanges/Returns: You may return or exchange online merchandise at any of one of our 3 storefront locations. If you would like to do an in-store exchange/return you will be subject to the store return policy of a store credit refund or exchange only.