Shipping and Returns
FREE GROUND SHIPPING ON ORDERS OVER $150
Please allow up to 1-2 days to fully process your order. Once orders are processed, items are usually shipped the next business day.
MadisonLosAngeles.com ships via worldwide UPS. We offer:
|Method||*Expected Arrival Date|
|UPS Ground||2-7 business days|
|Express Saver||3 business days|
|2nd Day Air||2 business days|
|Standard Overnight||Next business day|
|Priority Overnight||Before 10am on the next business day|
|International Economy||Varies by Country|
|International Priority||Varies by Country|
*The expected arrival date applies from the date your package is shipped instead of the time you place your order.
To determine the shipping cost, please add your selected items to your cart and proceed to checkout. You will be able to view the shipping costs on the review page of the checkout process.
You will be notified via email with your UPS Tracking Number as soon as your order is shipped. You can also log in to your account and view your tracking number on the My Orders page.
PLEASE NOTE: Ground orders typically have a transit time of approximately 2 days to major metropolitan areas and 3 days to more rural areas. Please note that while UPS is always fast and accurate, Ground Shipping does not guarantee an exact arrival date. If you need a guaranteed arrival time, we encourage you to choose the expedited options at an additional charge.
Orders placed between Friday at 3pm PST and Monday before 10am PST will not be processed until Monday.
MadisonLosAngeles.com ships worldwide. International shipping charges are automatically calculated upon checkout by UPS. UPS bases the cost on several factors, including total price of items, the weight of the package, and its destination.
PLEASE NOTE: International orders are often subject to duties and taxes billed by your country's customs department upon arrival. MadisonLosAngeles.com is not responsible for any duty, tax, or freight charges billed from the country the merchandise is being shipped to.
Returns and exchanges are accepted on items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. We reserve the right to refuse a refund request if return does not comply with this policy.
Refunds will be given in the same form of payment originally used for purchase IF ITEM IS RETURNED WITHIN 10 BUSINESS DAYS. All orders returned after that time period will be subject to a web/store credit.
ACCESSORIES ARE NON-REFUNDABLE and a web/store credit only will be issued upon return of the following: Handbags, Jewelry, Sunglasses, Scarves, Belts, Hats, Bathing Suits, Intimates & Apothecary.
Sale items and special orders are FINAL SALE: no exchanges, no returns, no exceptions.
We will not accept CODs or third-party billing for returned merchandise.
There will be a $25 fee for footwear that is returned in a damaged shoebox, without the original shoebox or postal labels directly on the shoebox. Please package footwear in a standard box with the footwear box inside to avoid additional repackaging fees.
PLEASE NOTE: We do not refund shipping and handling charges. For your protection, we recommend using UPS, Fed Ex, or Certified USPS for your return.
ALL RETURNS ARE PROCESSED WITHIN APPROXIMATELY 7 DAYS UPON RECEIPT
Returns can be sent to:
8745 W. 3rd Street
Los Angeles, CA 90048
- Repackage your return securely in a box comparable to the one you received your item in.
- Please download this Return Authorization Form, fill out completely, and enclose WITH A COPY OF ORIGINAL RECEIPT. Save copies for your records.
- For your protection, we recommend that you use USPS, UPS, FED EX, DHL or Insured Parcel Post for your return.
- Keep the Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
- Once MadisonLosAngeles.com receives the returned item, we will issue the appropriate refund or credit and send you a copy of the receipt via email or the US Postal Service.
IN STORE RETURNS FOR WEBSITE PURCHASES:
We accept returns of merchandise bought online at any of our 4 locations. Please drop off the item(s) and the store will transfer the item(s) to our website headquarters, at which point we will issue you a refund and email or mail the receipt to you. The store cannot issue you a refund at the time of drop-off. This process will take no more than 2-3 business days.
All flash sale items are non-refundable (ie: Cyber Monday). These items may be regular priced but will be considered sale items once a promotional code is applied at checkout.
HOLIDAY RETURN POLICY:
We offer an extended return policy for all orders placed during 11/23-12/24. All orders place within this timeframe can be returned before 1/15. Returns and exchanges are accepted on items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. All sale items purchased during the holiday time period (11/23-12/24) are NOT eligible for refund.
NON-WEBSITE/IN STORE PURCHASES:
Website purchases and in store purchase policies differ from one another. Merchandise purchased in any of Madison’s 4 retail locations (3rd Street, Brentwood, Malibu, Pacific Palisades) may be returned for exchange or store credit only within 10 days accompanied by a receipt. Returned merchandise must be presented in its original condition. Jewelry, swim wear, intimates and sale items are final.
QUESTIONS? The customer service department is available via email (email@example.com), , and our toll free telephone # 855-745-9900 during regular business hours.